Privacy Policy

Your privacy is important to us! At Highland Park Valet, privacy is a priority, and we are committed to protecting your privacy online. This plain English Policy outlines the steps we take to ensure you benefit from using our Website and signing up for emails and offers we may participate in. It also provides details on how we treat any personal information you submit to us. Contact us with any questions.

This Policy applies to this website, NewCanaanValet.com, as well as other domain names that point to NewCanaanValet.com, including new sites and web pages that may be added from time to time which are not specifically listed in this Policy (collectively, the “Website” or “Websites”). Please note that this Policy applies to Websites maintained by Highland Park Valet, a private organization (also referred to as the “Organization,” “Company,” “we,” “us,” or “our”), and not to websites maintained by other companies or organizations to which we may link.

Unless discussed in advance, all payments are to be made by company check. Additional fees may apply for bank or debit card transactions.

By using the Website, you agree to the terms of this Policy. If you do not agree to the terms of this Policy, please do not use the Website. We reserve the right to change this Policy without prior notice. You can determine when this Policy was last revised by referring to the “Last Updated” date. Any changes to the Policy become effective upon posting the revised Policy on the Website. Continued use of the Site following such changes constitutes your acceptance of the revised Policy then in effect.

On May 25, 2018, the GDPR, General Data Protection Regulation (Regulation 2016/679), an EU regulation designed to enhance your privacy rights, came into force. We have made efforts to comply for our foreign clients but do not certify any specific EU or other compliance. Any specific compliance would require a written agreement to define the scope of work. No liability exists without a written scope of compliance.

We may collect and use personal information about you to respond to your request for products and/or services offered through the Website. We are not in the business of selling names to third parties. We may collect information to notify you by email about products, service information, outage reports, services, and other communications we think will be of interest to you. The information we collect may be from the following sources:

• Information provided by you, such as your phone number for calls or text communications.
• Information provided by you in connection with obtaining a certain product or service offered by one of our business partners or sponsors.
• Information related to service requests. We have a 2-hour minimum billing policy.
• Information you provide us when you register to receive communications from us (such as your email address).
• Information you provide when you enter promotions or sweepstakes. If Highland Park Valet has a sweepstakes offer, we will not sell the list of resulting names.
• Information you provide us through telephone and web-based surveys, customer service correspondence, and general feedback.
• Information you provide when you apply for a job.

We may also collect demographic and other information. Demographic information includes details such as zip code, gender, interests, or any information not tied to your personal information. In addition, we might receive information about you from other online or offline sources and may add that information to your existing account and/or to the personal or other information you provide.

When you visit the Website, we may also collect non-personal information such as a catalog of the Website pages you visit. Non-personal information is generally collected through the Website from the following sources: server log files, environmental variables, cookies, pixel tags, and other similar technologies, as well as information you voluntarily provide through the use of Internet browsers.

• Server Log Files: Your Internet Protocol (TCP/IP) address is a number automatically assigned to the Internet Service Provider (ISP) network you are using. This number is identified and logged automatically in our server log files whenever you visit the Website.
• Environmental Variables: Your computer generally publishes information such as computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version. These environmental variables are collected by most browsers and can be used to optimize your experience on the Website.
• Cookies and Similar Technologies: To serve you faster and with better quality, we and our service providers may use “cookies” or similar technologies on the Website. Cookies are small bits of code stored on a user’s computer hard drive that enable a website to “personalize” itself for each user. Cookies are an industry standard used by many websites.
• Pixel Tags: We and our service providers may also use so-called “pixel tags,” “web beacons,” “clear GIFs,” or similar means (collectively, “Pixel Tags”) in connection with Website pages and HTML-formatted email messages. Pixel Tags allow Websites to count visitors to certain pages, deliver branded services, provide online advertising, and help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.
• Information You Voluntarily Provide: We also collect non-personal information (such as your geographic location) when you voluntarily provide such information to us. When such information is not combined with any personal information, it is considered non-personal information, as it does not personally identify you or any other user. Additionally, we may aggregate personal information in a manner such that the end product does not personally identify you or any other user of the Website, for example, by using personal information to calculate the percentage of our users in a particular area. Such aggregated information is considered non-personal information for purposes of this Policy. Please note that if we combine any non-personal information with personal information, the combined information will be treated by us as personal information as long as it is combined.
• Company Accounts: A company may operate several accounts. Each account may only be used by one employee and may not be shared.
• 16 Years or Older: From May 26th, only those 16 years or older can use NewCanaanValet.com or affiliated sites and services. We are business-oriented, so this has never been an issue.
• ID Verification: We don’t require ID verification for all users, but in some situations, you may be asked to verify your ID with us.

It is our top priority to ensure that our websites and services are safe and that no one can use our service for unlawful activities. Most fraud stems from users being subjected to malware or ransomware. We believe that taking a strict stance in this regard is in the interest of our users and important for our brand as a trustworthy marketplace.

• Unauthorized Access: If someone hacks your account, we may require you to verify your ID as part of the account recovery process.
• Fraud Investigations: If your account is reported for fraud with comprehensive evidence, we may ask you to complete ID verification as part of the investigation.
• Account Recovery: If you’ve lost all access to your account, we may ask you to complete ID verification as part of the account recovery process. If your account is NOT ID-verified, we cannot guarantee that we can return access if you’ve forgotten your password and no longer have access to your email, even if your life savings are in your account.
• Bitcoin Trading: We added a new section that details your obligations when taking part in bitcoin trades. You are responsible for your currency transactions.
• Unresponsive to Support Requests: During a dispute, you may be asked by our support team to provide evidence. If you do not reply within 12 hours and provide the requested evidence, the dispute may be resolved against you.
• Account Suspension & Wallet Limitation: To fight fraud, spammers, viruses, and to protect user accounts, it is sometimes necessary to suspend or limit access to data and resources. We may use various forms of encryption to protect our interests on any matter to achieve compliance with our policies.

The three most common situations when auto-suspending accounts:

1. We identify that your account is accessed by a third party. We suspend the account to limit the damage a hacker can do. We understand this may cause inconvenience, but it is in the interest of maximizing your protection.
2. Another user has reported fraudulent activity with significant proof. We suspend accounts reported for fraud to prevent further issues.
3. You have previously had an account banned or are out of compliance with payment requirements.

Users who are suspended are asked to contact us, unless we’ve already contacted the user, to investigate the suspension. We remove account suspensions as soon as the reasons for the suspension no longer exist.

We share personal information about you under the following circumstances:

• When the Law Requires Sharing: We are fully compliant to the best of our ability.

• Products or Service Requests: When submitting a request for a product and/or support services, you will be asked to provide certain personal information, such as your company name, first and last name, address, telephone numbers, and email address. For a complete list of the Company’s licenses and disclosures, please contact us. We apply a 2-hour minimum on services performed remotely or onsite. We have a $250 minimum if service is requested for support of DOS legacy software. Unless discussed in advance, all payments are to be made by company check. Additional fees will apply for bank or debit card transactions.

• Subsidiaries, Parent or Sister Companies: We may share statistics and demographic information with sponsors or affiliated service providers as required to provide services and benefits.

• Business Partners: Other services offered through the Website or related web pages, such as the processing of cell phone and internet product requests, may be operated by third-party business partners to help us complete requests. In all instances where the service is operated by a third-party business partner, if you choose to submit information to that third party, the collection, use, and disclosure of your personal information will be subject to the third party’s privacy policy. We will make efforts to ensure you know when providing information to third parties and not to Highland Park Valet. This will usually be clear because the Website address will not be a NewCanaanValet.com address in your browser.

• Suppliers: We sometimes disclose information we collect to companies that operate various services for mutual benefit, such as providing certain product functionalities or hosting services. These vendors with whom we have contracted may have access to personal information needed to perform their functions or complete transactions requested.

• Business Transfer: As with any other business, it is possible that the Company could change, merge, or be acquired in the future. If such an acquisition occurs, the successor company would have access to the information maintained by the Website, including your personal information, customer, and business account information.